{"id":1501,"date":"2021-12-21T22:04:57","date_gmt":"2021-12-21T21:04:57","guid":{"rendered":"https:\/\/jdm.pl\/blog\/?p=1501"},"modified":"2021-12-21T22:04:58","modified_gmt":"2021-12-21T21:04:58","slug":"korzystanie-ze-zgloszen-w-hostingu","status":"publish","type":"post","link":"https:\/\/jdm.pl\/blog\/korzystanie-ze-zgloszen-w-hostingu\/","title":{"rendered":"Korzystanie ze zg\u0142osze\u0144 w hostingu"},"content":{"rendered":"\n

System zg\u0142osze\u0144 (czyli ticket\u00f3w) jest najwa\u017cniejsz\u0105 form\u0105 komunikacji z klientem. Jest on stosowany przede wszystkim z uwagi na mo\u017cliwo\u015b\u0107 autoryzacji klienta<\/a>. Dlatego wa\u017cne jest, aby nie podawa\u0107 osobom nieupowa\u017cnionym dost\u0119pu do konta hostingowego oraz adresu email przypisanego do tego konta. <\/p>\n\n\n\n

Gdzie napisa\u0107 zg\u0142oszenie?<\/h2>\n\n\n\n

Aby napisa\u0107 zg\u0142oszenie, nale\u017cy zalogowa\u0107 si\u0119 do panelu klienta hostingu (prawy g\u00f3rny r\u00f3g strony jdm.pl<\/a>) i nast\u0119pnie przej\u015b\u0107 do sekcji zg\u0142oszenia. <\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

P\u00f3\u017aniej wybieramy Nowe zg\u0142oszenie<\/em>. Wpisujemy temat i opisujemy problem. Na przyk\u0142ad tak:<\/p>\n\n\n\n

\"zg\u0142oszenie<\/figure><\/div>\n\n\n\n

Jak napisa\u0107 zg\u0142oszenie<\/h2>\n\n\n\n

Korzystanie ze zg\u0142osze\u0144 w hostingu jest proste i szybkie. Aby otrzyma\u0107 odpowied\u017a, warto skoncentrowa\u0107 si\u0119 na w\u0142a\u015bciwym opisaniu problemu z jak najwi\u0119ksz\u0105 ilo\u015bci\u0105 szczeg\u00f3\u0142\u00f3w. Dla pewno\u015bci polecamy nasz poradnik: Jak najlepiej napisa\u0107 zg\u0142oszenie<\/a>. <\/p>\n\n\n\n

Statusy zg\u0142oszenia<\/h2>\n\n\n\n

W panelu klienta mo\u017cna \u015bledzi\u0107 status swojego zg\u0142oszenia oraz znajdziemy tam list\u0119 ca\u0142ej korespondencji z obs\u0142ug\u0105 hostingu. Oto co warto wiedzie\u0107 o statusach zg\u0142oszenia. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Otwarty <\/strong>- nowy ticket, nie ma na niego jeszzcze odpowiedzi.<\/p>\n\n\n\n

Zamkni\u0119te<\/strong> - sprawa rozwi\u0105zana.<\/p>\n\n\n\n

Odpisano<\/strong> - pojawi\u0142a si\u0119 nowa odpowied\u017a na ticket.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Je\u017celi sprawa zosta\u0142a za\u0142atwiona i nie mamy wi\u0119cej pyta\u0144, mo\u017cemy odpisa\u0107 i samodzielnie zamkn\u0105\u0107 zg\u0142oszenie. <\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Odpisywanie na odpowied\u017a na zg\u0142oszenia<\/h2>\n\n\n\n

Niekt\u00f3re zg\u0142oszenia wymagaj\u0105 potwierdzenia od odbiorc\u00f3w. Inaczej dany proces nie zostanie zainicjowany. Tak jest w przypadku na przyk\u0142ad potwierdzenia daty migracji<\/a>. Jest to potrzebne, aby mie\u0107 pewno\u015b\u0107, \u017ce u\u017cytkownik jest zdecydowany na dan\u0105 procedur\u0119.<\/p>\n\n\n\n

Je\u017celi nie mamy konta klienta, a chcemy dowiedzie\u0107 si\u0119 informacji handlowych itp. - zapraszamy przez kontakt chat i video chat na naszej stronie lub mailowy na adres bok@jdm.pl<\/a> Poprzez chat nie udzielamy informacji technicznych dla klient\u00f3w hostingu z uwagi na niemo\u017cno\u015b\u0107 autoryzacji. <\/p>\n","protected":false},"excerpt":{"rendered":"

System zg\u0142osze\u0144 (czyli ticket\u00f3w) jest najwa\u017cniejsz\u0105 form\u0105 komunikacji z klientem. Jest on stosowany przede wszystkim z uwagi na mo\u017cliwo\u015b\u0107 autoryzacji klienta. Dlatego…<\/p>\n","protected":false},"author":4,"featured_media":1510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_exactmetrics_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[4,6],"tags":[],"class_list":["post-1501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosting","category-porady"],"yoast_head":"\nKorzystanie ze zg\u0142osze\u0144 w hostingu - Blog jdm.pl<\/title>\n<meta name=\"description\" content=\"System zg\u0142osze\u0144 (czyli ticket\u00f3w) jest najwa\u017cniejsz\u0105 form\u0105 komunikacji z klientem. 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